Privacy Policy
Revive Routes (“The Company”) is committed to ensuring the privacy and security of personal data collected from clients, employees, partners, and vendors, including data shared with third parties for processing. This Privacy Policy (“The Policy”) outlines our practices for collecting, using, disclosing, and protecting personal data, in compliance with the Digital Personal Data Protection Act, 2023, and its amendments. By engaging with our services, you agree to the practices described in this Policy.
1. Scope
This Policy applies to all personal data collected, processed, stored, disclosed, and transferred by the Company from clients, employees, partners, and vendors. It covers data collected through our website, in-person interactions, electronic communications, and other means.
Definitions:
- “You” or “Your”: Refers to users of our website or services, whether registered or unregistered.
- “We,” “Us,” “Our”: Refers to Revive Routes.
2. Data Collection
Clients:
We collect:
- Demographic details (e.g., name, date of birth, gender).
- Contact information (e.g., address, phone number, email).
- Identity proof (e.g., PAN, Aadhaar).
- Health and wellness details.
- Service preferences and consultation history.
- Billing and payment details.
Employees:
We collect:
- Personal details (e.g., name, date of birth, gender).
- Contact information (e.g., address, phone number, email).
- Employment-related data (e.g., work experience, performance records).
- Identity and address proof (e.g., PAN, Aadhaar).
- Health records, disciplinary records, and HR system data.
- Consent forms for third-party data verification.
Partners and Vendors:
We collect:
- Business details (e.g., name, certifications, ownership information).
- Contact information (e.g., address, phone number, email).
- Identity and address proof (e.g., PAN, Aadhaar).
- Financial details (e.g., bank details, payment methods).
- Regulatory licenses and contractual information.
3. Access and Control
Personal data may be collected directly, through third parties, or automatically via our website. You can access, modify, or update your data by contacting us at the provided email address.
For minors, consent must be provided by parents or legal guardians, with reasonable verification steps taken to confirm this consent.
4. Consent
By using our services or website, you consent to the collection, use, storage, and transfer of your personal data as per this Policy and the Digital Personal Data Protection Act, 2023. Consent includes data usage for marketing and promotional purposes unless withdrawn in writing.
5. Use of Data
We use personal data for:
- Delivering wellness and aesthetic services.
- Scheduling appointments and sharing consultation results.
- Managing employee records, payroll, and compliance.
- Monitoring partner and vendor performance.
- Enhancing services through research and feedback collection.
- Meeting legal and regulatory requirements.
6. Data Sharing
Personal data may be shared with:
- Service providers and third-party professionals for client care.
- Regulatory authorities as required by law.
- Third-party service providers supporting our operations.
- Law enforcement agencies when necessary.
7. Data Protection
We implement measures such as encryption, access controls, and regular training to protect personal data. However, internet-based data transmission may not be entirely secure.
8. Data Retention
Personal data is retained only as long as necessary for its intended purpose and to meet legal obligations.
9. Rights of Individuals
You have the right to access, correct, delete, restrict processing, and object to the processing of your personal data. Contact us to exercise these rights.
10. Updates to Policy
This Policy may be updated periodically. The latest version will be available on our website.
Contact Information
For queries, corrections, or grievances, reach out to our Grievance Officer at connect@revive.com